Shipment and delivery

Lo Scarabeo agrees to ship the goods order as promptly as possible; approximately, but without obligation for Lo Scarabeo; subject to the availability of the products and except in case of events beyond its control, the goods will be shipped in 4-6 working days from the first working day after receipt of the payment.

Lo Scarabeo is not responsible for shipment, which is assigned to third parties, and cannot guarantee reimbursement. The client is therefore responsible for verifying, on receipt of the shipment, that the package is intact, not damaged or wet or open, and that it complies, in any case, with the standard characteristics. Only after making such inspection should the client accept delivery. 

After accepting the delivery, it is not possible to file claims regarding the exterior characteristics of the goods delivered against the order.

If the goods delivered do not correspond to the products ordered, as described in clauses above, the client must refuse the goods, filing a claim directly with the carrier, and send an email to our address:

In case of non delivery, Lo Scarabeo cannot reimburse the part of the costs required by the carrier. The client therefore agrees in confirming the order to furnish an address for delivery where it is possible to make deliveries during normal business hours.